The standard working shift is 6 AM to 3 PM Philippine time. Your VA does not work during Australian non-working holidays and work during regular PH holidays.
Please refer to FAQs under Staff Entitlements > Overtime for details on overtime pay and working during AU holidays.
You may also let your staff start earlier than the standard 6 – 3 shift. Please refer to FAQs under Pricing & Payments > VA Cost for more on this topic.