GENERAL VIRTUAL ASSISTANTS
GENERAL VIRTUAL ASSISTANTS
INDUSTRY-LEADING BENEFITS
HMO Day 1 w/ Dental + FREE 3 Dependents
Competitive Salary
Fixed Weekends Off
Day Shift
2-Week Paid Christmas Break
INDUSTRY-LEADING BENEFITS
HMO Day 1 w/ Dental + FREE 3 Dependents
Competitive Salary
Fixed Weekends Off
Day Shift
2-Week Paid Christmas Break
ABOUT THE ROLE
We are hiring General Virtual Assistants to provide administrative/client services support Australian clients and their business. All activities other than direct client sales should be handled by this role. This will involve general administrative duties such as handling telephone enquiries, managing databases, managing files to ensure compliance.
IDEAL CANDIDATE
- MUST have at least 3 years’ experience in any of the following roles:
Virtual Assistant / Executive Assistant / Employee in a BPO, KPO or Shared Service company (Analyst, C/TSR, SME, Finance, Operations Support etc.). - Must have completed at least 2 years in college (any course)
- MUST have excellent written and verbal English
- MUST have at least Intermediate Microsoft Office skills (skills in other software or CRMs will be in advantage)
- Tech savvy with good customer service skills
- Excellent communication and interpersonal skills
- Excellent Analytical & Problem-solving skills
- High attention to detail
- Strong organisational and multitasking skills
- Excellent Time management skills
- Good Decision-making skills
- Flexibility and can-do attitude
- Ability to work autonomously and is a team player
TASKS AND RESPONSIBILITIES
- Data Entry and Travel Itinerary Management
- Servicing Mailboxes and Email management
- Calendar Management and Appointment Setting
- Customer Service – Call and voicemail Management
- Communication with broker, providers, clients and other third-party affiliates—Voice calls, video calls, emails and messaging
- Assist in client’s form applications and coordinating with appropriate parties
- CRM and Database Management (Dropbox, Google Drive, OneDrive, Box, In office Server, etc.)
- Project Management –Process Documentation and Improvement and Compliance.
- Perform Product Provider Notification Management to ensure all staff are updated of policy, campaign or product changes
- LinkedIn Management as needed
- Making sure all action items from every meeting are documented and manage related reports
- Manage prospects, leads, new clients
Fast-track your career with a fast-growing company.
RESOURCES
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