SENIOR HUBSPOT SPECIALIST

SENIOR HUBSPOT SPECIALIST

INDUSTRY-LEADING BENEFITS

hmo-white-2-1
competitive-salary-1-1
fixed-weekends-1-1
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2-week-christmas-break-1-1

HMO Day 1 w/ Dental + FREE 3 Dependents

Competitive Salary

Fixed Weekends Off

Day Shift

2-Week Paid Christmas Break

INDUSTRY-LEADING BENEFITS

hmo-white-2-1

HMO Day 1 w/ Dental + FREE 3 Dependents

competitive-salary-1-1

Competitive Salary

fixed-weekends-1-1

Fixed Weekends Off

day-shift-icon-1-1

Day Shift

2-week-christmas-break-1-1

2-Week Paid Christmas Break

ABOUT THE ROLE

The Senior HubSpot (and Automation) Specialist develops web-based programs used to automate the collection, transformation, and delivery of company data and information. He or she does this by means of automation of HubSpot processes (through macros) along with spreadsheet automation, upgrades, and maintenance. He/she will also be responsible for carrying out HubSpot-related tasks and assisting employees from all sides of the business with their concerns, especially with matters of troubleshooting, software updating, and the like. This role does have intermediate decision-making authority with the final approval of the General Manager, COO, and/or CEO.

IDEAL CANDIDATE

  • At least 2 years of experience actively using HubSpot is required
  • Completed a college degree in any course
  • Thorough understanding of basic computer and IT concepts along with programming commands and troubleshooting.
  • Ability to independently manage multiple projects in different phases, at the same time.
  • Effective operations systems thinker and a good understanding of operational process knowledge
  • Excellent communication skills, both written and verbal. Works with a strong sense of urgency
  • Customer service-oriented attitude; role supports the Operations, Clients, and VAs
  • Listens and is open to feedback; able to course correct
  • Demonstrates a hands-on attitude and strong attention to detail
  • Cebu-based applicants are preferred

TASKS AND RESPONSIBILITIES

Hubspot

  • Acts as the main POC for all HubSpot concerns
  • Work with the management team to review, recommend and implement best practice CRM processes and procedures within HubSpot (creation of web pages, landing pages, emails, templates, forms, workflows, contacts, integration, and settings)
  • Oversee data integrity within HubSpot CRM through data import management, data cleanup and deduping
  • Builds, extracts, and manage dashboards, reports, layouts, process automation, and other configurable parts of the interface for end-users
  • Manage email campaigns, data, tickets, pipelines and workflows in HubSpot to drive engagement
  • Troubleshooting technical issues with HubSpot
  • Resolving network issues in HubSpot
  • Timely completion and submission of project updates and project outcomes.
  • Updated HubSpot tickets/requests in the applicable ticketing system or as needed by other officers.

Automation

  • Responsible to deliver process simplification, workflow, and automation services to the internal team, resolving issues and queries related to automation solutions
  • Works on Automation projects as needed:
  • Projects including but not limited to HubSpot Integration
  • Working within project planning constraints, communicating any identified project risks and issues to the project leader
  • Tracking the actual benefits from deployed automation solutions as well as tracking problem areas to offer possible solutions
  • Assists operations team members with any automation requests in their individual areas/department
  • Assist employees and operations team members in resolving problems arising out of the automation system created and its functions in a timely manner. Also conducts continuous monitoring of the system’s use and recommends changes when needed to maximize its use.
  • Comes up with a ticketing /priority setting system or tracker for automation requests received to ensure that this is properly and regularly updated on a daily basis to ensure visibility of tasks/projects accomplished, pending, delayed, or late
  • The IT and Automation Specialist should also make sure that he/she is updated and aware of new developments, technology, etc. to ensure he/she is able to provide and/or recommend needed changes and improvements

Fast-track your career with a fast-growing company.

Copyright ©2020 VA Platinum Pty Ltd. All rights reserved.

Copyright ©2020 VA Platinum Pty Ltd. All rights reserved.