Industry - Leading Benefits

HMO Day 1 w/ Dental + FREE 3 Dependents

Competitive Salary

Fixed Weekends Off

Day Shift

2-Week Paid
Christmas Break

Full Time

Senior Operations Manager

About the Role

The Senior Operations Manager (Success Manager Lead or SM Lead) is responsible for the entire Success Management Team or SM Team (Team Leaders Team), and has direct reports include the Senior Success Managers or SSM (Senior Team Leaders) and the Success Manager Trainer or SM Trainer (Team Lead Trainer).

The SM Team’s purpose is to act as the conduit between VAs and clients, to enhance the experience of both parties, guide the relationship between VAs and clients, and ensure that standards, protocols & behavioural expectations are being met. The Senior Operations Manager (SM Lead) serves as a coach and mentor to the SSMs and SM Trainer to drive overall SM performance and KPIs. The Senior Operations Manager (SM Lead) maintains and designs systems and processes to improve efficiency and increase value provided to our VAs and Clients. Ensures that the SM Team are consistently observing and reinforcing VA Platinum’s goals and values.

Tasks and Responsibilities

Experience the VAP Life

Build your career with a company as invested in its growth as it is in yours