Real Estate_VA Platinum



Exclusive Mentorship Program

Your Real Estate Virtual Assistants will be mentored by leading Real Estate expert, Justin Mellar.



Justin Mellar_VA Platinum

Justin Mellar

Many virtual assistant providers claim to service the real estate industry but have never worked in it. I know what it's like to be in the trenches getting deals done and also how hard it is to grow a team. Knowing what tasks you can offshore and hiring the right assistant is critical in growing an effective business unit.

I come with a very diverse skill set - having worked in the past as an aerospace engineer, a designer at Ford motor company, starting and growing a successful caravan dealership network, and more recently 5 years as a real estate sales agent. I understand not only what it takes to run a business, but also what it means to be a successful real estate agent.

📞: 0417 996 627 



Book a chat with me!




Well-rounded Support

A training concierge stays with your staff to provide immediate assistance and offer subject matter expertise.



Elizabeth Schofield

I'm your resident expert on all things assistant. Having worked as the executive assistant for one of the top residential sales agents in Australia for over 4 years, I bring a wealth of experience on what it takes to be a superstar assistant in a high performing team. Whilst highly competent in organising effective processes for our team and training our VA’s to a high standard, I'm just as adept at running our operations via my MBA studies at Melbourne Business School.





Residential Sales Assistant_VA Platinum


✓ Database cleansing, management and maintenance.

✓ Appraisal kits

✓ Listing Presentations and CMA reports

✓ Assistance with entering and editing open home schedules.

✓ Preparing direct mail for just listed and just sold drops

✓ Data mining, cold prospecting, warming potential sellers, lead generation.

✓ Buyer management – advising active buyers of matching properties against buying criteria

✓ Web Site Uploads

✓ Entering & Updating open home schedules

✓ Monthly Office & Agent performance report

✓ On Market Report / Monitoring Days and months on Market / Identify properties on market in specific area/suburbs / Provide live Analytics (eg. property number for sale, property value for sale, market share %) /

✓ Generate Agent call lists for flagged properties (eg. Change of Sale method, price change, agent change etc)

✓ Checking for new upcoming auctions in core suburbs

✓ Buyer & Vendor anniversary letters/sms

✓ Setting up of auto response to email, bulk sms

✓ Sending SMS’s to vendors/buyers – Just sold, just listed, auction reminders

Property Management Assistant_VA Platinum


✓ Arrears management

✓ Enquiry management (responding and vetting)

✓ Cross promoting properties

✓ Reception calls

✓ Lease renewals

✓ Bank reconciliation

✓ General PM administration

✓ Rent receipts

✓ Sending vacate packs to tenants

✓ Smoke alarm compliance management

✓ Sending open house schedules to tenants

✓ Creating and managing routine inspection schedules

✓ Data migration

✓ Portfolio compliance

✓ Portfolio documentation, management, and filing.



✓ Processing under offers

✓ Processing price adjustments

✓ Processing unconditional properties

✓ Processing settled properties

✓ Vendor approval of marketing material

✓ Creation of Presentations and spreadsheets for meetings

✓ Audio Transcription to email/doc

✓ Uploading property photos

✓ Creations of Fliers

✓ Creation of Market reports

✓ Archiving past invoices

✓ Sending of contracts to buyers (per agent)

✓ Signboard management

✓ Pipeline communication program

✓ Testimonial reviews

✓ Adding emailed testimonials to social media

✓ Management of Google/Facebook reviews





Having your own exclusive Virtual Assistant (‘VA’) through VA Platinum is an effective way for brokerages of any size to grow their business.  Train your VA to support you in whatever aspect of your business you need help with:

  • Manage your calendar and emails
  • Maintain your social media accounts
  • Assist with business development and prospecting
  • Perform file compliance checks & post-settlement relationship management
  • Pre-submission support – data entry, pricing requests, valuations, credit policy research
  • Loans processing – preparing, submitting, tracking and driving applications to settlement



Training & learning

We have developed a structured 1-week training program for all VA inductees. This program, developed by a real estate agent with agents in mind, is delivered face to face and regularly updated to reflect the current issues facing agents. Your VA will be given training on your CRM, local area familiarisation, and the industry in general.

Ongoing, VAs have access to an abundance of learning resources – detailed process guides, screen-recorded video training, phone recordings of common follow up scenarios, acronym/jargon guides and a growing library of technical materials.



Workplace culture & attitude

We are proud of the collaborative and high-performance culture ingrained in the VA Platinum ethos. Your VA works alongside a group of experienced real estate, mortgage broking and financial planning VAs who share, teach and learn from each other. All VAs have access to an ‘ask anything’ online collaboration space where VAs can get instant answers & support from their peers when faced with complex tasks.

VAs are integrated into the VA Platinum culture. Our staff quickly learn to align themselves with the end client’s interest, fighting to get the best outcome for them.



Staff benefits

“Train people well enough so they can leave. Treat them well enough so they don’t want to.” -Sir Richard Branson

Our employees are the most important part of our business. We expect hard work and high performance, so we reward them with some of the best staff perks available:

  • Nutritious hot breakfast provided daily
  • 10 paid annual leave days and paid Christmas & New Year break
  • 13th month pay, SSS, Pag-IBIG, & PhilHealth contributions
  • HMO Coverage – group private health insurance policy to cover all staff
  • Pay increase after 6 months
  • Office library, staff relaxation room, unlimited coffee, relaxed dress code




Meet Some Superstar Staff...



Meet Honey , our Real Estate Virtual Assistant.
Bree is a Mortgage Broking VA for Finwell Lending.
Neil is a Client Services Support for Get Smart Financial Solutions