Process Support








Manage your
calendar & emails

Maintain your
Social Media accounts

Assist with Business
Development & Prospecting

Perform File
Compliance Checks

relationship management

Pre-submission support:
Data entry, pricing requests,
valuations, credit policy research

Our Specialists

Luke Mellar

Co-founder, Mortgage Broking

With a career exceeding 15 years in Financial Services, Mortgage Lending, Commercial Lending, and Banking & Credit Analysis, Luke has earnt a number of accolades, including an MFAA Achievement Award, and was among the Adviser’s Young Broker of the Year Awardee in 2015.


After launching the mortgage broking arm of VA Platinum in late 2018, Luke’s role is now mainly focused on the training and development of VAs and our internal concierge staff.

Mark Wilson

Broker Relationship Manager

Mark is a highly motivated sales professional, having demonstrated success in both Retail Banking as well as Mortgage Broking. He is value-driven and believes that success comes from having a customer-centric approach plus strong adherence to processes.

Susi Collas

Business Development Coach

Susi’s purpose is to bring you high calibre virtual staff that provide cost and time efficiencies in your business and allow you to focus on the things that really matter.

Natasha Daniels

Business Relationship Manager

Tash is excited to bring a practical and consultative solution to business owners to help them wrangle back control of what’s most important to them, by introducing the wonderful world of virtual assistants.

Ciara Brown - Broker Relationship Manager

Ciara Brown

Broker Relationship Manager

Ciara has spent the last 10 years working closely with Mortgage Brokers. She has a real passion for building strong relationships and is motivated by the success of others around her. Ciara is really excited to work closely with business owners to excel in their field by freeing up time to do what they do best.


Vince Enriquez

Senior Lending Coach

Vince finds ways to help Virtual Assistants deliver their tasks more efficiently and create a positive work environment.

Meet Superstar Mortgage Broking Virtual Assistants

Happy Clients
Superstar Staff
Systems & Documents
  • "Offshoring had sounded like a good idea for some time, but where to start? I'd put off any real consideration for years before I became a client of VA Platinum. At the time, I felt I was taking a leap of faith in Brian, through previous business dealings he'd earned some trust, so I was willing to 'give it a go'. Since that day I have never looked back...."

    Ryan Gillespie
    Ryan Gillespie Senior Adviser & Director at Rocket Financial
  • "I've been working with Brian and VA Platinum as a client of his Philippines offshore staff... the virtual assistant he has provided me has been a wonderful addition to my team and I am consistently blown away by their professionalism and work ethic."

    Lincoln Haugh
    Lincoln Haugh Founder & CEO at H2T Financial Services
  • "...You quickly get a sense of a positive environment and a hard-working team at VA Platinum. Brian has built great rapport with the staff. I have been very happy with the output to date."

    Harley West
    Harley West CEO at Spotter Financial (owned by Rate Detective)
  • "As the cliche goes, 'there's always a rainbow after the rain.' VAP is that colorful arc in the sky for me. Working here for 2 years with amazing people and a management that cares has been splendid! The secret as to why most of us chose and stayed with VAP is because we can sleep soundly at night. Especially weekends."

    Niña Marielle Castellano
  • "VA Platinum is a company that not only provides assistance to clients who need it but also puts their employees' welfare beore anything else. I am grateful to be part of a company employeses' mental health, especially during the pandemic"

    Chiara Lei Quilapio

Let’s Chat

Contact Us

📍 11F eBloc 5 Inez, I. Villa St, Cebu City, 6000 Cebu

📲 AU +61 3 9880 2043