ELEVATE YOUR BUSINESS
WITH VA PLATINUM

We can help you unburden many of those tasks on your shoulders.

0 +
Happy Clients
0 +
Superstar Staff
0 +
System & Documents

ELEVATE YOUR BUSINESS
WITH VA PLATINUM

We can help you unburden many of those tasks on your shoulders.

0 +
Happy Clients
0 +
Superstar Staff
0 +
System & Documents

SERVICES WE OFFER

Spend less time on activities you can outsource.

Financial Planning

General Admin/ Customer Service

Bookkeeping and Accounting

Mortgage Broking

SERVICES WE OFFER

Spend less time on activities you can outsource.

Financial Planning

General Admin/ Customer Service

Bookkeeping and Accounting

Mortgage Broking

To get started, simply follow these steps

Step 1
Step 2
Step 3
Step 4

To get started, simply follow these steps

Step 1
Consult an Expert

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Step 2
Commit

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Step 3
Choose your Virtual Assistant

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Step 4
Commence delegating tasks

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What you get with VA Platinum

Full time staff members dedicated to your business, not shared with other clients

Value for
Money

Data
Security

Bespoke
Recruitment

Exceptional
VAs

Ongoing Management

Training
Support

What you get with VA Platinum

Full time staff members dedicated to your business, not shared with other clients

Value for
Money

Data
Security

Bespoke
Recruitment

Exceptional
VAs

Ongoing Management

Training
Support

MEET OUR SPECIALISTS

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MEET OUR SPECIALISTS

Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat.

NATASHA DANIELS

Business Relationship Manager

Tash is excited to bring a practical and consultative solution to business owners to help them wrangle back control of what’s most important to them, by introducing the wonderful world of virtual assistants.

MORTGAGE BROKING

MORTGAGE BROKING

HEAR FROM OUR HAPPY CLIENTS

Ryan Gillespie Senior Adviser & Director at Rocket Financial

"Offshoring had sounded like a good idea for some time, but where to start? I'd put off any real consideration for years before I became a client of VA Platinum. At the time, I felt I was taking a leap of faith in Brian, through previous business dealings he'd earned some trust, so I was willing to 'give it a go'. Since that day I have never looked back...."

Lincoln Haugh Founder & CEO at H2T Financial Services

"I've been working with Brian and VA Platinum as a client of his Philippines offshore staff... the virtual assistant he has provided me has been a wonderful addition to my team and I am consistently blown away by their professionalism and work ethic."

Harley West CEO at Spotter Financial (owned by Rate Detective)

"... You quickly get a sense of a positive environment and a hard-working team at VA Platinum. Brian has built a great rapport with the staff. I have been very happy with the output to date."

Karen Hall Director, 101 Things

I can’t tell you how amazing it is to have my staff member’s help every day. It is truly making a big difference in my ability to get my work done and grow the business. Thank you so much!

Mark Crowe Senior Advisor & Director, Panorama Financial Services

We are thrilled to be part of the VA Platinum team. There’s no wonder you guys are growing at the rate that you are. Keep up the good work.

    HEAR FROM OUR HAPPY CLIENTS

    Ryan Gillespie Senior Adviser & Director at Rocket Financial

    "Offshoring had sounded like a good idea for some time, but where to start? I'd put off any real consideration for years before I became a client of VA Platinum. At the time, I felt I was taking a leap of faith in Brian, through previous business dealings he'd earned some trust, so I was willing to 'give it a go'. Since that day I have never looked back...."

    Lincoln Haugh Founder & CEO at H2T Financial Services

    "I've been working with Brian and VA Platinum as a client of his Philippines offshore staff... the virtual assistant he has provided me has been a wonderful addition to my team and I am consistently blown away by their professionalism and work ethic."

    Harley West CEO at Spotter Financial (owned by Rate Detective)

    "... You quickly get a sense of a positive environment and a hard-working team at VA Platinum. Brian has built a great rapport with the staff. I have been very happy with the output to date."

    Karen Hall Director, 101 Things

    I can’t tell you how amazing it is to have my staff member’s help every day. It is truly making a big difference in my ability to get my work done and grow the business. Thank you so much!

    Mark Crowe Senior Advisor & Director, Panorama Financial Services

    We are thrilled to be part of the VA Platinum team. There’s no wonder you guys are growing at the rate that you are. Keep up the good work.

      MORE ABOUT US

      Below is some general information about our business that may be useful to you. It explains who we are, what we do, and how we do it:

      MORE ABOUT US

      Below is some general information about our business that may be useful to you. It explains who we are, what we do, and how we do it:

      One of the reasons so many Australian businesses use our service is that our data security measures are extremely robust, and typically more extensive than those employed within Australian companies. We have been assessed and certified by Compass Assurance Services and hold a current certification for ISO 27001:2013 - Information Security Management Systems.

      We have dedicated and proven security measures to safeguard client data, including password protection tools, staff monitoring software, lockers, office security, privacy,  data breach policies, and more.

      In this video, our COO, Ed Arguelles, gives a tour of how security works in our office.

      Of course, we also have enhanced security measures for when staff work from home or in our backup location - do let me know if you need a copy of those policies.

      Our office is in the heart of Cebu's IT park business district alongside large companies like Google, Telstra, and QBE - Google is the lead tenant in our building. 


      Watch this quick office tour taken when we moved to the office last year.


      Right now, Covid-19 means the majority of our staff are working from home while some are staying in our backup office location. We’re really proud of the way this enables staff to continue supporting their clients reliably and consistently, despite the current situation.

      We know that providing a great place to work with substantial benefits pays off just as much for our clients as it does for our employees and we are focused on being an employer of choice in the Philippines.  Benefits range from generous health insurance and annual leave to a fully cooked breakfast every morning and half-price gym memberships.


      Every staff member is assigned a Success Manager, who supports your Virtual Assistant’s (VA) well-being and their day-to-day needs. The Success Manager is your primary point of contact to provide feedback and to communicate any issues or concerns with staff. We also find that having the support of a Success Manager increases VA happiness and tenure.

      Our role at VA Platinum is to create the office environment and culture in the Philippines for your staff to thrive, so you can focus on managing the work they do. The staff are hired specifically for your business, so they are effectively your staff.

      We take care of everything on the ground too: IT, HR, recruitment, and labour laws.

       

      A full-time VA will work a 9-hour day, with 7.5 hours of productive time each day after breaks. We want VAs to mirror your working hours and schedule as closely as possible, so they will typically take a 2-week break at Christmas in alignment with your schedule. They also get 5 sick leave days per year and accrue 10 days of annual leave, which they are eligible to take once they pass their 6-month probation period. 

      Our systems and training are what really sets us apart from other providers.  Essentially, we believe that role-specific training is best performed by you. We support you by delivering onboarding training for staff and providing access to a comprehensive knowledge base with 200+ systems, templates, and glossaries of terms.

      Your team member will be added to knowledge groups for their specific role and can be seated in an area with other staff who are using the same software and performing similar tasks. We can also organise for them to shadow other experienced staff for as many hours as you like.

      We know from experience that, like any new team member, you can’t hire a VA and expect to enjoy instant success.  If you are working with a VA for the first time, our online course, The Immutable Laws of Leading Virtual Staff, is an invaluable tool that is broken into modules, providing you with proven strategies, systems and tools that help to set you and your VA up for success.

      Our pricing model is based on a monthly packaged fee. This means we set
      a benchmark fee that covers the staff base wage, staff additional benefits and
      operational costs. The fee may vary subject to exchange rate movements, changes
      to your VA role and when you decide to give your VA a pay rise.
      Hiring a VA is typically an extremely cost-effective option for Australian
      businesses. Just like when you hire staff in Australia, the monthly cost of a VA
      depends on the level of their skills and role. Generally, our clients save between
      30% - 50% of the comparable cost of Australian-based employees for
      similar levels of performance and skills. 
       
      For an Administration VA, the monthly cost is currently $2,400 AUD plus GST, which
      is conveniently direct debited from your nominated credit card or bank account. The
      monthly cost may vary for more experienced staff.
      As per the pack, if you choose to put a VA through the ParaPlanning Academy the
      pricing is $2,800 AUD per month plus GST.

      One of the reasons so many Australian businesses use our service is that our data security measures are extremely robust, and typically more extensive than those employed within Australian companies. We have been assessed and certified by Compass Assurance Services and hold a current certification for ISO 27001:2013 - Information Security Management Systems.

      We have dedicated and proven security measures to safeguard client data, including password protection tools, staff monitoring software, lockers, office security, privacy,  data breach policies, and more.

      In this video, our COO, Ed Arguelles, gives a tour of how security works in our office.

      Of course, we also have enhanced security measures for when staff work from home or in our backup location - do let me know if you need a copy of those policies.

      Our office is in the heart of Cebu's IT park business district alongside large companies like Google, Telstra, and QBE - Google is the lead tenant in our building. 


      Watch this quick office tour taken when we moved to the office last year.


      Right now, Covid-19 means the majority of our staff are working from home while some are staying in our backup office location. We’re really proud of the way this enables staff to continue supporting their clients reliably and consistently, despite the current situation.

      We know that providing a great place to work with substantial benefits pays off just as much for our clients as it does for our employees and we are focused on being an employer of choice in the Philippines.  Benefits range from generous health insurance and annual leave to a fully cooked breakfast every morning and half-price gym memberships.


      Every staff member is assigned a Success Manager, who supports your Virtual Assistant’s (VA) well-being and their day-to-day needs. The Success Manager is your primary point of contact to provide feedback and to communicate any issues or concerns with staff. We also find that having the support of a Success Manager increases VA happiness and tenure.

      Our role at VA Platinum is to create the office environment and culture in the Philippines for your staff to thrive, so you can focus on managing the work they do. The staff are hired specifically for your business, so they are effectively your staff.

      We take care of everything on the ground too: IT, HR, recruitment, and labour laws.

       

      A full-time VA will work a 9-hour day, with 7.5 hours of productive time each day after breaks. We want VAs to mirror your working hours and schedule as closely as possible, so they will typically take a 2-week break at Christmas in alignment with your schedule. They also get 5 sick leave days per year and accrue 10 days of annual leave, which they are eligible to take once they pass their 6-month probation period. 

      Our systems and training are what really sets us apart from other providers.  Essentially, we believe that role-specific training is best performed by you. We support you by delivering onboarding training for staff and providing access to a comprehensive knowledge base with 200+ systems, templates, and glossaries of terms.

      Your team member will be added to knowledge groups for their specific role and can be seated in an area with other staff who are using the same software and performing similar tasks. We can also organise for them to shadow other experienced staff for as many hours as you like.

      We know from experience that, like any new team member, you can’t hire a VA and expect to enjoy instant success.  If you are working with a VA for the first time, our online course, The Immutable Laws of Leading Virtual Staff, is an invaluable tool that is broken into modules, providing you with proven strategies, systems and tools that help to set you and your VA up for success.

      Our pricing model is based on a monthly packaged fee. This means we set
      a benchmark fee that covers the staff base wage, staff additional benefits and
      operational costs. The fee may vary subject to exchange rate movements, changes
      to your VA role and when you decide to give your VA a pay rise.
      Hiring a VA is typically an extremely cost-effective option for Australian
      businesses. Just like when you hire staff in Australia, the monthly cost of a VA
      depends on the level of their skills and role. Generally, our clients save between
      30% - 50% of the comparable cost of Australian-based employees for
      similar levels of performance and skills. 
       
      For an Administration VA, the monthly cost is currently $2,400 AUD plus GST, which
      is conveniently direct debited from your nominated credit card or bank account. The
      monthly cost may vary for more experienced staff.
      As per the pack, if you choose to put a VA through the ParaPlanning Academy the
      pricing is $2,800 AUD per month plus GST.

      Got more questions for us?

      Got more questions for us?

      Copyright ©2020 VA Platinum Pty Ltd. All rights reserved.

      Copyright ©2020 VA Platinum Pty Ltd. All rights reserved.