Our office is in the heart of Cebu's IT park business district alongside large companies like Google, Telstra, and QBE - Google is the lead tenant in our building. 

Watch this quick office tour taken when we moved to the office last year.

Right now, Covid-19 means the majority of our staff are working from home while some are staying in our backup office location. We’re really proud of the way this enables staff to continue supporting their clients reliably and consistently, despite the current situation.

We know that providing a great place to work with substantial benefits pays off just as much for our clients as it does for our employees and we are focused on being an employer of choice in the Philippines.  Benefits range from generous health insurance and annual leave to a fully cooked breakfast every morning and half-price gym memberships.

Every staff member is assigned a Success Manager, who supports your Virtual Assistant’s (VA) well-being and their day-to-day needs. The Success Manager is your primary point of contact to provide feedback and to communicate any issues or concerns with staff. We also find that having the support of a Success Manager increases VA happiness and tenure.

Our role at VA Platinum is to create the office environment and culture in the Philippines for your staff to thrive, so you can focus on managing the work they do. The staff are hired specifically for your business, so they are effectively your staff.

We take care of everything on the ground too: IT, HR, recruitment, and labour laws.

A full-time VA will work a 9-hour day, with 7.5 hours of productive time each day after breaks. We want VAs to mirror your working hours and schedule as closely as possible, so they will typically take a 2-week break at Christmas in alignment with your schedule. They also get 5 sick leave days per year and accrue 10 days of annual leave, which they are eligible to take once they pass their 6-month probation period. 

Our systems and training are what really sets us apart from other providers.  Essentially, we believe that role-specific training is best performed by you. We support you by delivering onboarding training for staff and providing access to a comprehensive knowledge base with 200+ systems, templates, and glossaries of terms.

Your team member will be added to knowledge groups for their specific role and can be seated in an area with other staff who are using the same software and performing similar tasks. We can also organise for them to shadow other experienced staff for as many hours as you like.

We know from experience that, like any new team member, you can’t hire a VA and expect to enjoy instant success.  If you are working with a VA for the first time, our online course, The Immutable Laws of Leading Virtual Staff, is an invaluable tool that is broken into modules, providing you with proven strategies, systems and tools that help to set you and your VA up for success.

Our pricing model is based on a monthly packaged fee. This means we set
a benchmark fee that covers the staff base wage, staff additional benefits and
operational costs. The fee may vary subject to exchange rate movements, changes
to your VA role and when you decide to give your VA a pay rise.
Hiring a VA is typically an extremely cost-effective option for Australian
businesses. Just like when you hire staff in Australia, the monthly cost of a VA
depends on the level of their skills and role. Generally, our clients save between
30% - 50% of the comparable cost of Australian-based employees for
similar levels of performance and skills. 
 
For an Administration VA, the monthly cost is currently $2,400 AUD plus GST, which
is conveniently direct debited from your nominated credit card or bank account. The
monthly cost may vary for more experienced staff.
As per the pack, if you choose to put a VA through the ParaPlanning Academy the
pricing is $2,800 AUD per month plus GST.